Quote Requests
Once you have sent an enquiry, we aim to get back to everyone within 48 hours, however during busier periods it could be a little longer and we thank you for your patience.
Please note dates are not held on enquiry basis! No order is booked in until you receive a booking confirmation and have paid for your order in full.
Deposits of 25% are needed to secure the booking of cakes and are non-refundable within 21 days of your chosen order date.
The full payment for your order is required 7 days prior to your collection/delivery date, if this payment is not made your order will not be processed.
We aim to get as close to your desired design every time but being a handmade made to order food item some or part of the decoration or colours may vary.
Cancellation policy
Treats and cupcakes:
If in the unlikely event you need to change or cancel your treats or cupcakes order for whatever reason you must do this 7 days prior to your collection/delivery date otherwise you will be charged in full for your order.
Occasion cakes and wedding cakes:
Deposits of 25% are needed to secure the booking of cakes and are non-refundable within 21 days of your choosen order date. If in the unlikely event you need to change or cancel your cake order you must do this 21 days prior to your collection/delivery date. We will look at changing the date for you and try out best to accommodate this, however the new date cannot always be possible if we are already fully booked.
Refund policy
All our cakes and bakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order will only happen if you receive the wrong product to what you ordered. In the rare instance this happens you must make contact with us within 12 hours of receipt. Woodlawn Bakes will not accept liability for any complaints made after this time.
Once you’ve collected your cake from us we cannot be held liable for any damage that occurs in transit. We will advise you on collection the best way to travel with your cake and the storage of it. Cakes are fragile and need to be handled with care!
We reserve the right to use photography of orders we use for our website and social media accounts.
Collections
Collections are Tuesdays to Saturdays and are from the following collection points. Please note this must be confirmed and agreed upon during the booking process. You will receive a reminder email the day before your date of collection with all collection details.
Please note custom cakes are only available for collection Tuesdays to Saturdays
Collection points and times are as follows
Kilconnel
Tues- Fri: 5pm
Sat: 2pm
New Inn
Tues-Fri: 5.30pm
Sat: 2.30pm
The Supermacs Plaza in Kiltullagh
Tues-Fri: 6pm
Sat: 3pm
Delivery
Your orders are available for delivery Tuesdays to Thursday usually between 5pm and 7pm. Times may vary but this will be discussed during the booking process. An Eircode is required for delivery as well as a name and phone number of the person receiving the order. There will be a small charge for deliveries and this will be calculated based on your location.
Wedding cake delivery and set up.
Delivery and assembly of your wedding cake is available. There is a charge and this will be calculated based on your venue location.